HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.


PROCESSING TIME

As soon as we receive your order, we process your item in 2-4 business days, this includes production time since some of the products are made to order.

Estimated Delivery time

As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take from 4-12 days to 4-5 weeks for delivery.

(Shipping carriers are experiencing delays due to the COVID-19 pandemic)

If you do not receive a tracking number within 4-5 days, please contact our support team at info@dollastia.com.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@dollastia.com.

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

**(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).**

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item asap.  Please contact our support team at info@dollastia.com. We will need your order number, pictures of the product you received, and contact info.  See our "RETURNS AND EXCHANGE POLICY" below.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

RETURNS AND EXCHANGE POLICY

For non-defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and, as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. 

Dollastia has the right to refuse returns that passed the 15 days allowed time after delivery.

For additional help please contact us at: ✆ (980)785-4535 Mon-Fri 9am-3pm ET and/or Email Us at info@dollastia.com.